What are managed IT services?
An outside IT company runs your computers, network, security and support for a flat monthly fee instead of billing you each time something breaks. At SilverWulf a plan includes 24/7 monitoring, unlimited help desk support, patching, endpoint protection, backup oversight and planning with a virtual CIO (vCIO). Most requests are fixed remotely, and a technician comes on-site when the job needs hands on the hardware.
How is managed IT different from break/fix IT support?
Break/fix support bills you after something fails, so costs are unpredictable and your staff find the problems. Managed IT is monthly: we monitor your systems around the clock, apply updates and security patches, and fix many issues before anyone notices. You get steady costs, less downtime and one team that already knows your setup.
What happens when I call?
During office hours (Monday through Thursday 8:30am to 4:30pm, Friday 8:30am to 3pm) real people answer, not a call center. Most problems are fixed remotely. If you call after hours, someone returns your call or text.
Can you replace our current IT provider?
Yes. We handle onboarding, documentation and coordination for the handoff. Most small businesses are fully onboarded within one to two weeks, including documentation, monitoring setup and key security baselines.
Can you work with our existing in-house IT person?
Yes. We can handle day-to-day tickets, monitoring and security updates so your IT person can focus on projects. We share documentation and coordinate changes with your staff, so they keep full visibility into the systems they manage.
Do you support on-site visits in Lafayette?
Yes. Our local team comes to your office when the work needs it, backed by remote monitoring and help desk coverage.
